Support
Write if something is not working or you need to ask about anything. Every message gets an answer.
Getting in touch
Write to contact@smakly.app, in English or in Polish. Answers usually come within two working days.
Reporting a problem
Three things turn "it does not work" into something that can be fixed the same day:
- what happened, and what should have happened instead
- your phone and its system version, for example iPhone 13, iOS 18.5
- the version of Smakly, at the bottom of the Settings screen
A screenshot says more than a description of one. If the app closed by itself, add what was happening just before.
Reporting a recipe, a comment or an account
Use the report button inside the app, next to the recipe or the comment itself. The report arrives with that recipe or comment attached, so we can see at once what it is about. Write to the address above only if the app will not let you report something.
Deleting your account
In the app: Settings → Account → Delete account. The app sends an email, and only the link in that email deletes the account. That way nobody can delete it by picking up an unlocked phone. If you no longer have access to the app, write from the address the account uses.